I paint the patient story.
Many people know that.
Others who closely follow my work know that my focus in advocacy is
patient data access and the patient/caregiver role in the implementation and
use of HIT (Health Information Technology).
Last March, I was honored to do and interview with the elusive Tim from HIStalk about the current landscape in HIT. Tim is known only through his
avatar and his writing. I met Lorre Wisham during the process of conducting the
interview. She is the public face
of HIStalk. She attends conferences and oversees the day-to-day operations of
HIStalk as the Chief Operating Officer.
She also has an avatar and that avatar is lovely. The image is based upon her real
face. She almost seems like a
Disney princess, the image in the looking glass, the fairest of the land.
Lorre asked if she could join us in The Walking Gallery. I read her story of pain and
cried. This is her jacket painting
“Rolling the Dice.” Here we see
the other side: the mirror’s flipped reflection. Here the princess cries for
all that are lost.
Lorre’s oldest daughter Danielle was a type 1 diabetic. She
was diagnosed at the age of 12. She was a frequent visitor to emergency
rooms and pediatric ICU for years. The smallest infection, like an ingrown
toenail could upset her blood sugar. The doctors and nurses seemed to be
rolling the dice when it came to treatment options. Many times Lorre’s daughter
was in the hospital, finally stable, and they would bring her lunch.
Lorre would tell the nurse that her daughter needed insulin if she was going to
eat. The nurse would look at Lorre
with a withering glare and the nurse would say that she knew better.
Unfortunately, she did not. Lorre’s daughter would say, “Mom, I think my blood
sugar is high.” She was right. Lorre had to covertly bring insulin with
her to the hospital and administer it against medical advice.
Once Danielle’s blood sugar was frighteningly off. Lorre took her
to the emergency department at the local hospital. They stabilized her
overnight. Lorre sat with her daughter and held her hand. The next
morning the hospital decided to transfer her to the Pediatric ICU at a nearby
facility. They removed her IV. Lorre and Danielle waited an hour for the
ambulance to arrive. Lorre asked about insulin but was told they could
not administer insulin in an ambulance without a nurse present. Lorre’s prior experience
with insulin was intrabolus and it lasted for hours, so she thought everything
would be fine. What Lorre didn’t realize was that when insulin is administered
in an IV the effect is immediate, but ends immediately when the IV is removed.
By the time they arrived at the second hospital and were able to
admit her to the ICU, Danielle’s blood sugar was off of the charts again and
she was in kytoacidosis. They started the IV and added insulin. She
didn’t respond. They ordered new insulin from the pharmacy. By this
time she lost consciousness, her blood gasses were off, and her brain started
to swell. There were three physicians there, including an endochroinologist.
They said they had done everything they could and she wasn’t responding.
They didn’t think she was going to make it. She did survive that event
and became conscious 12 hours later.
Lorre and Danielle were able to spend many lovely years together.
If you look at Lorre’s facebook page you will see Lorre with her two daughters
at Christmas time. Sadly, Danielle
died almost ten years ago in a car accident. It was never determined if her blood sugar levels were a
contributing factor.
Lorre’s grandmother was hospitalized three years ago. When
Lorre arrived at the facility her grandmother was in tears. Lorre’s
diabetic grandmother had been taking hydrocodone for pain every 4 hours at home. She also took 16 other medications and
carried a complete list in her purse. She had arrived in the emergency
department nine hours prior and still had not been given any insulin or pain
medication. Lorre and her husband both worked in Healthcare IT. They
immediately went to the charge nurse and didn’t leave her side until Lorre’s
grandmother received her medication. When they talked with the nurse
afterward, she admitted the emergency system and the hospital EMR (Electronic
Medical Record) system weren’t integrated or interfaced. The nurses on
the floor had no way of knowing what occurred in the emergency department until
the notes were entered much later.
Two years ago Lorre’s youngest daughter Brianne was in a skiing
accident and ended up in the hospital in La Jolla, CA. She was diagnosed with
pneumonia one month later. Her lung was 70% filled with fluid and she
wasn’t responding to the treatment. Lorre kept telling the pulmonologist
about the accident and he dismissed it. Finally, Lorre asked Brianne to
show the doctor a picture of herself purple from her neck to her buttocks and with
a fractured collarbone. The doctor said, “Oh My God, there must be tissue damage.”
Due to this patient reported data and accompanying image, the treatment plan
changed. Brianne was in inpatient care for 16 days and recovered.
While Brianne was in the hospital in La Jolla, Lorre’s husband
learned he needed a liver biopsy in Tucson. Lorre returned home. Her husband’s
biopsy revealed liver disease. They gave him a 50% chance of surviving
for 30 days. Lorre thought of all of the reasons they could beat the
odds. They had good insurance, the
ability to pay for additional attention, willingness to do whatever it takes
and he was relatively young. Lorre’s husband was admitted into the
hospital on July 2, 2012. She was very shocked by how present she needed
to be just to keep everyone involved in treatment on the same page. There
were teams of physicians, new nurses every couple of days, and a rotating group
of aides. The staff was consistently forgetting his medication or mixing
it up. Lorre had to be ever vigilant about what her husband needed, but
also what they were doing or failing to do.
The physicians ordered so many tests. Lorre believed that if they
did everything they were told to do, they would get through it. Her
husband contracted C-diff and hospital acquired pneumonia. He started to
suffer from anxiety and became terrified at night. Lorre slept at the
hospital and only left to shower and change clothes. They were in the hospital for 16 days straight, when a brave
nurse took Lorre aside and told her she was fighting a lost battle. The
nurse told Lorre one more hospital-acquired disease would be more than her
husband could stand. He was dying. Lorre took him home and he died two
days later.
On July 3, 2013 Lorre’s father was diagnosed with stage 4-pancreatic
cancer. He also lived in Tucson. Lorre took responsibility for him.
Each time he was hospitalized (always at the same hospital using and electronic
medical record system), Lorre had to go through the medication list several
times until they could agree that it was correct. Regardless, many, many
times Lorre received a call at 6am from the hospital pharmacy asking her to
clarify the orders or provide them in their entirety. It was maddening to
think that all of his information was in the system and literally a week after
the prior visit they had to start from the beginning again. Lorre’s
father died in November 2013.
That is Lorre’s story of pain. I placed dice throughout this
piece. A single die is placed next to everyone Lorre lost. Each die is either pressing Lorre down
or separating her from the one she loves.
I am sure that everyone who reads this can empathize with Lorre’s
pain, but for those of us who work in technology and love the science behind
evidence based medicine; the frustration in this tale is acute. Though life itself can be a gamble, the
protocol in medical care should never be a roll of the dice.
