Time to Leave the Island

This is #NHITweek, that would be National Health Information Technology Week, to the twitter illiterate.  I had the honor and pleasure of painting once again in the great hall of Health and Human Services as some amazing people from ONC, The Office of The National Coordinator for Health Information Technology spoke at a meeting entitled “Consumer Health IT Summit.”

So much has happened and many things have changed in the four years that ONC has worked on Meaningful Use and consumer engagement.  These changes were visually manifest in the fact that half of paintings in the room were worn on the backs of jackets rather than hung on the walls of these hallowed halls. 

Members of the Walking Gallery showed up in large numbers! Keith Boone, Casey Quinlan, Don Fluckinger, Matthew Holt, Donna Cryer, Mary Anne Sterling and Nick van Terheyden were some of those who walked wearing their powerful stories on their backs.  It also made my heart glad to see so many past and present federal employees wearing their jackets at an event at HHS.  Todd Park, Lygeia Ricciardi, Joshua Seidman, Peter L. Levin and Farzad Mostashari all wore their jackets while talking about the future of medicine and technology.

It was a lovely day because I designed the gallery so this kind of visual storytelling could become part and parcel of any health policy dialog. In the past, Individuals have questioned my decision to paint 236 jacket paintings basically for free.  I responded to them saying I designed The Walking Gallery this way so even federal employees could tell their stories.  The gallery accepts all who wish to walk, the gallery jackets have no monetary value and the walker wears them to at least three events of their choice per year.  All of these rules were designed to allow reporters, providers, patients and federal employees to be part of this movement toward truly humane healthcare.

I asked Farzad if he would join us in the gallery several times before he acquiesced last year.  Farzad is an amazing leader in healthcare and would not do anything that would be considered out of bounds in his role as a federal leader.  I assured him that I designed the Gallery so men and women such as him could join.  (I even had an opportunity to talk the ethics lawyers at HHS and they assured me I designed The Gallery in such a way that federal employees could participate.) Last year at a similar consumer meeting Farzad removed the jacket from his back and I painted it on the spot.  

This is Farzad’s jacket: “The Three Stages of Meaningful Use.”

In this painting, Farzad stands wearing his famous bow tie with a smile on his face as three waves shaped like the letter “M” descend upon him.  This represents his life’s work at ONC and his guidance of the implementation of a truly “Meaningful” Use.  In his hands he hold’s a blue button in a pose of reverence.  Last winter Farzad shared with us the story of his Thanksgiving.  After the meal was finished, Farzad asked his parents if they would like to see their blue button data.  As they were on Medicare, Farzad was able to log on and get the download in its raw form.  Then he remembered the presentation by Bettina Experton about I-Blue Button app by Humetrix.  So he called her on Thanksgiving.  She answered his questions and Farzad used i-Blue Button for his family.  The next day his father’s eye hurt.  They could have gone to ER but Farzad knew full well the chance of seeing an on call ophthalmologist in the ER on the day after Thanksgiving was slim to none.  So they used ZocDoc and were able to get an appointment that morning.  When Farzad’s dad saw the doctor he was able to bring up his medical record on his smart phone because of i-Blue Button.

This week at this consumer event Farzad gave us his last words of wisdom as he prepares to leave office.  He told us we were the misfits.  We were the ones who were early adopters or rode our bikes to work in a city of automobiles.  We would have to spread the vision of HIT and consumer empowerment to the wider world.

So I began to paint “Time to Leave the Island.”

In this painting a Blue Button doubles as the Island of Misfit Toys from the classic stop motion animation Rudolph the Red-nosed Reindeer.  The Text “All Misfits Welcome Here” is inscribed upon the button.  Farzad springs “out of the box” and fist bumps with Leon Rodrigeuz (as a polka dot elephant from OCR, Office for Civil Rights).  Leon told the crowd about the support OCR would provide in helping patients access their records and re-affirmed the OCR’s stance that data withholding from patients is just as bad as illegal disclosure. 

To Farzad’s left in the painting is and elf version of e-Patient Dave holding his granddaughter.  Dave treated us to a fast-paced speech that encapsulated all of the strides in the participatory medicine movement these past four years. He ended on that most important note; getting to live, getting to hold this child was why we do what we do.   To Dave’s left a doll version of Lygiea stands with a smile on her face and a Blue Button on her lapel as she helps patients enter the ongoing dialog.

Above the island flies the plane that could not fly, now bedecked with a streamer saying “Checklists Patients Included.” The alludes to both Atul Gawande’s campaign in the wider world of health to embrace the use of checklists and Lucien Engelen’s campaign to improve patient inclusion in medical conferences.

Around the island patients fly or swim propelled speedily along with hashtags on twitter. They are spreading the messages from this day around the world. 

I finished the painting as Farzad closed the day.   I take his advice to heart.  We misfits need to fly into the world of business, research and pop culture.  We need to open minds and hearts.  I know so many of us will miss Farzad heading ONC, but I for one can’t wait to see what he does beyond the island. 

Voter Registration

In the nights preceding The Walking Gallery, I was frantically painting.  In those last two weeks I was functioning on 3-4 hours of sleep each night.  One the evening of June 5^th, I received a phone call.  Now, I don’t get many phone calls.  I communicate mostly by email, Facebook, Twitter and Text.  I answered the phone with paintbrush in hand. On the line was a voice that said, “ Hi, I am Matthew and I am organizing help for upcoming events with Organizing For America and we would love it if you would be able to volunteer.”  

Once upon a time I did phone solicitation, so I was not going to brush off Matthew.  A cold call is a really hard thing to do. But I was kind of busy, so I said, “I would love to help out but I am painting non-stop for a gallery show in less than two days.  Could you call me back?”  Mathew said he would.  Then I asked Matthew, “Would you come to the Gallery Show?  It will be from 6:00-9:00 Tuesday night in the new Kaiser Center for Total Health near Union Station.”   He said he would try and I hung up and went back to painting.

The gallery show was a smashing success.  Mid-way through the evening, a tall thin young man I did not recognize came up to me. 

He said “Hi, I am Matthew Metz from Organizing for America, we talked on the phone the other night…  This is so great I am glad I came! I absolutely loved your art exhibit! I have been to a lot of exhibits, but never before have I been to an exhibit as meaningful as yours. Your speech incredible, the art was amazing, and I loved the interactive wall!  I would love the chance to learn more about your artwork!  Thank you so much for telling me about your exhibit, I really had a great time! My parents started an art museum in Burlington, VT. I told them about what I saw and they were so jealous!”

I was so happy.  There were a lot of people I was happy to see at the Gallery, and I met many for the first time.  But Matthew took a leap of faith.  He had cold called me, and was willing to listen to my request and not just stick to a pitch.

So yesterday, I volunteered with Organizing for America to register voters in Virginia.  I met a lot of dedicated volunteers and staffers like Matthew Metz and Kouri C. Marshall, who was recognized in 2009 by EnVest Foundation as one of the top "40 under 40"leaders in The DC area.


Mathew told me we would be riding with Jon Mandel.  We took a very winding and slightly confused path trying to navigate the interstate and the massive road construction.  The great thing about the trip was its circuitous nature allowed for wide-ranging discussion.  Because of this, I found out Jon works for Ketchum and is part of the PR push for consumer awareness of Electronic Health Records and their great potential for improving medicine.  We then left Matthew somewhat behind in conversation as we talked about Lygeia Ricciardi , Josh Seidman, Ted Smith and Farzad Mostashari.  Matthew joined back in when he began describing patient stories within his family.  I promptly followed both Matthew and Jon on Twitter so we could continue this conversation online.

We finally arrived at the rally point to encourage Virginian’s to register to vote.  The Virginia Fairfax DNC folks wanted us to drive to the Vienna Metro to register folks.  We were rather upset by this.  Why had we had driven such a long way to drive to a metro?  We could have used metro to participate.  Then I looked at the forms we using, they were all available online.  We could have printed these out at home or at the DNC in Washington and spent more time registering people.  We finally ended up trying to register voters at a local mall.  We did our best, but Matthew was the clear winner in getting the most forms filed out.

On the way back to DC, I checked my email and I saw another vote was happening online.  Modern Healthcare.com was hosting a vote for the 100 Most Influential People in Healthcare.  I was very excited to see many of the names on the list.  But alas you can only vote for 5 of those listed.  As I looked through the list I was happy to see Don Berwick, Maureen Bisignono, Carolyn Clancy, Charles Denham, Lucian Leape, and Farzad Mostashari.  But as I began checking through the list of 300 plus names, I saw very few of them had accounts on Twitter.  I decided to start sending out tweets in support of voting for Farzad and Chuck because they are really cool and understand the patient voice.  But also they are embracing social media and the give and take relationship that mode of communication requires.

I created a Wordle of all the names of those nominated with their titles.  Do think this is an image of what influences us in Healthcare? 

I think we are on the cusp of great change within healthcare.  A top down influence paradigm is changing into one of connectedness.  As we travel father down this path of shared decision-making, social media in healthcare, and the Partnership with Patients, we will all need people to consider embracing new titles and tools to truly influence healthier decisions.

Please consider voting for Farzad Mostashari and Charles Denham as 2 of the most influential people in healthcare, because they tweet.  Because they talk to all of us and like my new friends Jon and Matthew, they are meeting with us where we are.   

Go here. You can vote until June 24^th  for the 100 Most Influential