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Tuesday, February 12, 2013

Partnership With Patients:The Survey


In September of 2012 a number of patient advocates, providers, activists and vender partners gathered in Kansas City for The Partnership With Patients Summit to speak about patient centered care, patient rights and the healthcare landscape.

#Cinderblocks


One of the direct requests of that meeting was to create a survey to get a pulse on the deep concerns of patients throughout the nation.  Many leading advocates including PatMastors and myself have been crowd-sourcing these questions in the ensuing 4 months. 

We asked the wonderful folks at Traitwise to host and create this survey.  Thank you Michael Simpson, President and CEO of Traitwise for helping us through this process.

If you have never used Traitwise.com, you are in for a treat!  If I were to compare a Traitwise survey using the analogy of chocolate, I would say: Survey monkey is to artificial milk chocolate chips in generic packaging as Traitwise is to the finest Ghirardelli.   

So sit back and give us your honest opinions for the next 5 minutes or so.  Feel free to be completely open.  These survey reports are anonymous.  We want to know how you feel, so we can direct our energy and strategy to resolve your most pressing concerns.

We will make the results of this survey available to the general public and concerned patients and partners everywhere.  

Thank you.

Sunday, February 10, 2013

Hallmark Please Create Hospice Cards


Do you keep all the cards you receive?  I do.  When I have spare time I even paste them into scrapbooks in all their lovely glory.  Behind each sentiment or floral cover, I cherish the words written by my friends.  I especially love the ones from my late husband with his signature and phrase. He ended each missive to me with the symbols: “Alpha, Omega. Infinity.”  Which means: you are my everything and I will love you forever. 

Those inside notes are priceless, but we should not forget the message that adorns each cover.  Do you peer at your cards and ponder the thoughts of the individual that made each purchase?  I do.  You see my mother rarely writes more than a sentence in every card she sends.  She does not think her words can say what she wishes to say.  So she ponders each card until she finds the perfect one that matches her love of her daughter.  She buys that one.  She mails that one.  I know to read the cover very carefully.

My mother depends on cards like the ones Hallmark makes to tell me how much she loves me. Due to the plethora of choice in the birthday card isle she always picks the perfect one.  And so it goes for my son’s births and other momentous events in my life.   But in the summer 2009 Hallmark failed my mother. 


Hallmark failed my husband too.  There are no hospice cards.  For two months after Fred was hospitalized we received a tower of “Get Well Soon” cards.  Fred rejoiced in each of these cards and they filled the hospital rooms, reminding Fred of all his friends who cared for him. 

When we went to hospice, the cards stopped.  We would get the occasional “Thinking of you” with the blank inside and few words from the sender.  Or God forbid, we would get a “Sympathy” card.   Fred raised his eyebrow with dark humor and would say: “I guess they don’t realize I am not dead yet.”

So recently, during a twitter chat sponsored by TEDMED, we were having a “Great Challenges” discussion about how to have an end of life conversation.  I suggested Hallmark needed to make hospice cards.  The group thought it an excellent idea, and I immediately set up a petition on change.org.

I encourage you to sign the petition here: Hallmark: Create Hospice Cards.

Soon people asked me why not start my own card line; after all I am an artist.  I responded, I was not doing this as business venture or as an attempt to have Hallmark use my work.  When I was asked how do we encourage people have “the conversation.”  I said the answer was Hallmark creating hospice cards.  They have an amazing reach into every corner of America.  If they create a card on this topic they will open up the conversation nationwide.

Some other people asked why a petition?  Why not ask Hallmark directly?  Well, I have been trying to do that for a year.  I called them directly and went through several layers of customer service and was told they would report the idea.  As I have several friends in the Kansas City area I also tried back channel contacts to no avail.  I have learned as an activist, sometimes you must be disruptive to be noticed.  Only when you are noticed can you be heard.


I began tweeting about the petition and Hallmark did respond that they had appropriate choices in their Gold Crown Stores.


I used their internal search engine to find a hospice card and found nothing. Here is a screen shot of my search:




Soon after we had 50 people sign the petition and a Hallmark spokeswoman responded to us:

"We agree that a card can help people support loved ones going through difficult situations and their caregivers, and Hallmark has many choices for this need within several different card lines. If you're having trouble finding one, we suggest visiting a Hallmark Gold Crown store and asking a sales associate to help you find a card for someone in hospice care. Thank you for your caring hearts."
Linda Odell
Hallmark Newsroom
newsroom@hallmark.com


I don’t think this response really addresses our request.  I am well aware that Hallmark makes blank cards and all occasion cards.  We need cards about the end of a life just as much as we need cards at the beginning.  We need the script that Hallmark so lovingly provides in almost every other moment in a life.

We need a card that my mother can send, a card that will say all the important things.  For there are so many people like my mother in this world, so many people who can have this important conversation if Hallmark just leads the way. 

No one should die with an empty mailbox.  


Monday, February 4, 2013

Please comment: Patient Safety Action & Surveillance Plan being requested by ONC for HIT


FROM HealthIT.GOV:

"Health IT and Patient Safety

On December 21, 2012, the Office of the National Coordinator for Health Information Technology (ONC) issued the Health IT Patient Safety Action and Surveillance Planfor public comment.
The Department of Health and Human Services (HHS) is taking actions on health ITand patient safety. HHS is calling on the private sector to take actions as well. To address health IT and patient safety, a shared responsibility among the government, health IT industry, patient safety organizations and health care providers is needed to support a culture of safety.
The Health IT Safety Plan may be viewed here. All public comments must be submitted by February 4, 2013, 11:59 pm EST to ONC.Policy@hhs.gov. Based on the public input, ONC will publish the final Health IT Safety Plan."


SpeakerLink.org


DID YOU KNOW YOU HAVE LESS THAN 24 HOURS TO COMMENT? : Patient Safety Action/Surveillance Plan for Public Comment that is being requested by Office of the National Coordinator for Health Information Technology. 

PLEASE email comment to ONC.Policy@hhs.gov

Below is the letter that the great folks at TMIT put together and I added my own comments throughout; Sort of like a public comment MAD LIB.  Please feel free to do the same.  TMIT has been working on this issue for years.  You know TMIT, the non-profit that built SpeakerLink.org so more patients could speak out at conferences.  Just sayin'





To the ONC Reviewers for Public Comments on the Health IT Patient Safety Action & Surveillance:

Dear ONC FOLKS!

So glad to see you are tackling this thorny issue!!!

I thought I would throw my 2 cents in and provide comments and suggestions for improvement of the Office of the National Coordinator for Health IT Patient Safety Action & Surveillance Plan issued on Dec. 21, 2012, for public comment.

As you well know, I am very concerned about patient safety and HIT risks to my family and the community.

I am actively involved in patient safety and have been concerned about the safety testing of electronic health records (EHR) and computerized prescriber order entry (CPOE).

REQUEST: I would like to recommend that ONC certifiers work with a collaborative team and innovation that is already in place for post-deployment performance surveillance of Electronic Health Record and Computerized Prescriber Order Entry systems: the EHR-CPOE Flight Simulator, developed and made available by TMIT a 501c3 not for profit medical research organization.  TMIT has led patient safety initiatives for 30 years and has collaborated with multiple government agencies.

I have worked with TMIT on speakerlink.org and have been one of their patient advisors for 2 years.  They constantly work to improve patient safety in all aspects including in HIT.

This tool has been successfully used to examine hospital safety problems in EHR-CPOE, is scalable, reliable, and is saving lives and money and is currently in use by Leapfrog.


Please do not waste any more time starting over in this area.  Please build from a strong foundation by a trusted source in this field.  I for one have gotten very tired of watching safety goals delayed for years while government grantees redesign the wheel.

This EHR-CPOE Flight Simulator has been used to evaluate hundreds of inpatient and ambulatory EHR systems in the United States and piloted in the United Kingdom. TMIT proposes to work with ONC-Authorized Accrediting Bodies, PSOs, and QIOs to further refine the simulators, and to have monthly webinars to educate hospitals on how to obtain and adopt this useful, already proven tool.

An article just released that describes the history of the simulator, data regarding hospital leaders confirming great risk in health information technology, and the global strategy that a team is taking to address this problem now. Entitled SAFE USE OF ELECTRONIC HEALTH RECORDS AND HEALTH INFORMATION TECHNOLOGY SYSTEMS: TRUST BUT VERIFY it is in the Journal of Patient safety, and it is available at: http://www.safetyleaders.org/safeUseHITsystems/home.jsp
  
Thank you for considering having agencies work with the existing team on the TMIT EHR-CPOE Simulator. Use of this tool would be in keeping with the original directive of the ONC, which is to employ the expertise and talent we already have to solve the problems inherent in current EHR and CPOE systems. Thank you for giving us the opportunity to comment on this important issue. 

Thank you for your time and your consideration of looking at this tool, as TMIT has kept patients in the communication loop since inception, and we were not a tacked on as an after-thought.


Sincerely,

Regina Holliday

Patient Activist

Saturday, February 2, 2013

It is 7:20 here


Yesterday, I painted with a class of second graders.  They were little bundles of captured energy.  Their eyes sparkled and they could not be quiet.  The majority of the class finished the project early and a detail oriented few painstakingly completed theirs.  So I offered to tell the restless ones a story.  It was a classic tale of mirrors, apples and coffins made of glass.  I finished in the customary way.  Their voices joined mine in the refrain, “They lived happily ever after.” 

Life may be filled with great happiness; but often holds an equal measure of sorrow.  Life becomes a story, and every story ends.

Institute

On Tuesday January 29th-Wednesday January 30th, I attended C-TAC (Coalition to Transform Advanced Care) National Summit on AdvancedCare in Washington, DC.  The meeting was held at the Institute of Medicine National Academy of Sciences building at 2101 Constitution Avenue. The building is a lovely Art Nouveau edifice.  The foyer and the marble hall are bedecked with stunning mosaics, carefully maintained murals and early 20th century woodwork.   The remodeled auditorium is a modern, almost clinical design juxtaposed against the rich warm texture of the rest of the building.  I thought it the perfect venue for our topic of conversation.

Mosiacs

When I arrived, I asked where I could set up my easel and paints.  The C-TAC volunteers looked concerned.  Although, I had been invited to attend and exchanged emails with the event planner, they had forgotten this detail.  My friends Ted Eytanhttps://twitter.com/tedeytan and Alex Drane assisted me in finding someone who could determine an appropriate place to paint.  Soon we were talking to one of the facility directors.  She looked worried and said she would have to clear this request.  

She left us and we conversed quietly.  She soon returned to tell us the good news: I could paint if I stayed in the marble floored great hall.  The bad news: I could not hear the speakers from the hall.  So I spent the next two days ducking in and out of the auditorium listening for content, live tweeting remarks and then painting the memory of the day.  

The conference day was well underway by the time I began to paint and tweet.  The topic of the conference was advanced illness care. "Advanced Care" is a new euphemism for “End of Life,” which really confused me at first, because I thought it was some kind of gifted and talented version of healthcare.   As a child who struggled through grade school, AP classes were always out of reach.  I did mange to be in some honors classes though.  Honor courses encouraged deep insight, rather than high scores.  

At 9:30 am the panel presentations began with “Care Journey: Personal Reflections on Advanced Care.”  

Amanda Bennett from Bloomberg News told us about her husband’s 7 years battling kidney cancer.  I listened intrigued.   Our family only had 3 months after the diagnosis of my husband Fred’s kidney cancer.  I began to paint with our stories entwined. 

Kidney Cancer Tree


I painted the two kidneys, the inferior vena cava and the descending aorta as two trees in winter; a tree of life and a tree of knowledge reminding us of a bargain struck so long ago.  To the right I painted Amanda’s experience with her husband’s sickness and death.  He died experiencing over-treatment, with blood draws and tests until the end.  I painted Amanda retreating within her visitor’s chair, completely nude and vulnerable as the machine of medicine chewed upon their life.  A resident stands hesitatingly preparing to tell her the end will come soon.

Denial

To the left our family story unfolds.  

Fred spent two months on the roller coaster of curative care and one month in the blessed embrace of hospice care.  He lies upon his bed as we gaze at each other. Our three-year-old son Isaac plays with a toy train beside his Father’s deathbed.

A good death

Above within the branches of the tree, a nest is perched where the heart resides.  Within the nest a newborn babe searches for the eyes he can trust, the eyes that see the soul.  As Brad Stuart fromSutter Care at Home reminded the crowd.  We end as we begin, our eyes searching for the ones we love.

Eyes

I spent the lunch hour painting as folks looked over with curious stares.  One lovely young woman came over to tell me she worked in Health Information Technology and was so glad to see someone she recognized from the world of HIT at this event.  I said I understood and wished that were more of us with attending meetings in HIT, End of Life and Patient Safety. 


Soon Danielle Turnipseed from IOM (Institute of Medicine) came over to the easel while I was talking with Ted Eytan. I told her I hoped to be at Health Data Palooza in June but that would depend on creating a patient registration rate.  She commiserated with us.  Our talk led to mutual enjoyment of the walking meeting.  I said,“OH, I have an idea!!! We could have walking meetings with patients at Health Data Palooza!!! It could be cool!  Sort of like walking speed-dating between patients and tech folks!” Daniele assured me she would bring the idea back to the planning committee.

Soon I left for to pick up Isaac from school and returned on Wednesday for day two.  



Our first keynote speaker was Kathy Greenlee, Assistant Secretary for Aging and Administrator for Community Living US Dept. of Health and Human Services.  She spoke about the work of her office and encouraged all in attendance to come by and meet with her about this important topic.

Half of the storyWednesday’s first panel was entitled “Empowering the Public to Make Informed Decisions and Plans” Alex Drane was the moderator. By this point I had seen several panel presentations with speakers seated at a black fabric covered table and each keynote speaker was peering over a colossal podium. I was getting frustrated that we were only seeing half of their bodies and often half of the energy of a speaker without such physical shields.  

TED and TEDMED have figured this out; we bare our soul when we speak with our whole bodies.  A seated speaker is only telling half of the story.  Then I began to wonder if this presentation choice was not some grand metaphor.  For this was a conference about end of life but rarely did I hear the word death mentioned.  So on the barren field I painted a seated panel.  Their covered table is a coffin.  Most of the speakers exist as a torso above the covered table, but the angle is such that the last speaker to the right reveals his lower body is a skeleton.  Our surface discussion may not contain the word death but it lingers beneath.


As I stared upon this panel, Alex Drane told us a lovely story from that morning.  Her daughter had discovered that Alex has a cell phone that she will always answer.  Her daughter called her and after a pause asked, “What time is it where you are?”  Like many of us who speak about the future of healthcare Alex flies across the nation empowering others.  Hours as well as miles often divide her family.
"It is 7:20 here."
Alex smiled and said, “It is 7:20 here.”  There was silence on the line as her daughter did some quick mental math.  Soon she responded with a joyful voice, “It is 7:20 here too!” 


This painting has a name: “It is 7:20 here.”  

And it is.  


We are living in this moment and there is no better time to talk about our wishes with the ones we love.  
So in the foreground of this piece two clock faces look upon each other.  Each says 7:20 and the hands that depict the time are the hands of Alex and her daughter.  The clocks also represent the stylized bulb of an onion.  For as Alex’s daughter could surely tell you “Onions have layers” as does our conversation of this day. 

It is 7:20 here.

So in the spooling circles above our clock faces there are pennies. 

For throughout this conversation about the care of those we love there is a thread shines like the sheen of money.  Did you know it now costs more to make a penny than what a penny is worth?  And so it goes at the end of life, when often a life is extended not for the benefit of the patient but for the pocket of another. 


Within the twinning branches pills have become leaves like a pharmaceutical Klimt piece.  The copper pills are the Sutent that extended Amanda’s husband’s life and sit within a shadow box in mine. 

NiagaraSoon beautiful Amy Berman (nurse and Senior Program Manager at the Hartford Foundation) began to speak, her hair a golden halo.  Her face serene as she told us she lived under a death sentence.  She has stage four inflammatory breast cancer.  This type spreads quickly throughout the body.  When Amy noticed it, it  looked just like an inflamed patch upon her skin.  But it had already spread throughout her body.   She was stage four and there is no successful treatment available.  Her oncologist began to explain an incredibly aggressive course.  There would be a mastectomy; chemotherapy, radiation and they would fight for every hour of her extended life.  She looked at the doctor and enquired, “Why a mastectomy when the cancer has already spread?”  He looked at her nonplussed and replied, “You don’t want to look at it do you?”

Amy could not believe it.  He was recommending cosmetic oncology.

He further added this was the course of treatment he would recommend to any of his patients.  But Amy was not “anybody” and she did not want cookie cutter recommendations or a life that was lived in more pain than was necessary.  Amy wanted to live to her fullest and then wanted a Niagara Falls.  In end stage cancer, patients make a choice. They can choose aggressive care and plummet down a step vertical and then float on a horizontal of lingering pain before death.  Or then can live life on the fast-paced stream without added nausea and pain until they plunge down at once as the end nears.

I painted Amy in her Niagara Falls moment as the wind whips her patient gown around her body. Her stance is sure within her half-barrel and her face upraised to greet her choice with open arms.  As I painted it thus, one attendee said, “I thought the barrels used at Niagara were full barrels.” I responded, “Full barrels are used by those who think they might survive the fall.” 

Soon Bill Hanley from Twin Cities Public Radio spoke.  He followed Kent Wilson from Honoring Choices Minnesota.  They both spoke of the amazing program Honoring Choices and the teachable moments that arrive when PBS works hand in hand with hospitals to create a safe place for conversations about end of life.  This is my second time to see them speak and I represented their great work with a tombstone beside our heart tree.

That should have been the end of the panel, but Alex had offered me two minutes to speak.  I have never spoken before about a painting that was only half-finished, but perhaps that was perfect time to speak about this painting. It continues the metaphor of the half-told tale.  We will never make the strides we need to make in end of life care until we value the end like we value the beginning; until we see hospice cards in the Hallmark isle as much as we see cards that welcome new babies.

I stood upon the stage and explained the painting was a landscape and it was set in winter.  I went on to tell the crowd that I taught preschoolers watercolor landscape for 7 years.  I would say, “See the top of the painting is the sky, the bottom is the ground. See where they seem to meet, that is the horizon line!”  We would start off painting summer because that was easy and filled with blues and greens.  Then fall with its yellows and reds and leaves falling.  Then we would paint winter and the colors are dark and the trees have no leaves and everything is dead.  And this is where many teachers stop when they teach the seasons.  





But we would stop at spring; we would stop with cherry blossoms.



I told them that the painting was inspired by the twining of Amanda Bennett’s story and my own.  She suffered so, as did her husband with no time to say goodbye.  We had the better death at home with friends and family.  My husband and I spoke all night the night before he died back when I thought terminal restlessness was just a Tom Hanks film.

Then I glanced over to Alex and said, “I had been asked say something moving in two minutes and I don’t know if I did, but my husband was able to.  He said goodbye to his sons by performing a puppet show in hospice.  This past fall we marched in the Million Puppet March in Washington DC in Support of PBS.  In support of all that PBS does to educate us.  We carried signs with pictures of my husband in hospice and told folks all about Honoring Choices in Minnesota.”   I told them that is what this is all about.  We can say goodbye with puppets and remember the promise of cherry blossoms.

I painted for the rest of the day with people coming over often to chat. One was Amy.  We hugged and laughed because we were wearing almost identical outfits!  As she said we were sisters from another mother.

Soon we broke into sessions.  I went to the Interfaith Workgroup on Spirituality.  They are looking for suggestions on how to move things forward.  I volunteered the power of the twitterverse to help the cause.  So feel free to join the conversation!






That supper, with no prompting from me, my seven-year-old son Isaac told me he wants the Star Wars Imperial March to play at his funeral. He also wants a graveside service.

I responded, “I want to donate my body to science and then that is usually followed by cremation. So I won’t have a grave.”  His eyebrows rose and he said, "You don't want a tombstone?" I responded, "Nope." He replied "Well, there will be no crayon rubbings of your tombstone then." And proceeded to eat his macaroni.

Now, was that so hard?  

Sunday, January 20, 2013

The Conference I met Gail


Last night I was reading the book “Feelings” by Aliki to my almost 7-year-old Isaac.  It is great book that discusses emotions; sadly we do not do this often talk about our feelings in regular life. The book discusses anger, happiness, sorrow and fright. On page 30 a small girl stands slightly offstage as she fearfully looks at boy onstage performing before a crowd of thousands.  The text that encapsulates this moment is “You’re next Joanna.  Don’t be nervous.”  Isaac responded to the image by saying, “I would be nervous performing in front of so many people.  Would you?” 

“Well, Isaac,” I said. “I have spoken in front 5000 people and in rooms of only 20.  I find the smaller groups often more challenging.  But the most important thing in a speech is that you connect with someone.  Even if I only touch the lives of two or three people out of the 20 or 1,000 in a room it is worth it.  You never know what friends you will make if you are brave enough to stand up and share.”

This made me think of Gail Zahtz and the day I met her.  You might have seen Gail’s writing recently she putting out some great blog posts and is launching a new tweetchat at 1pm eastern on Tuesday called #cphc or carpool health chat.  I have been having trouble keeping up with her in creative mode.  I think I am even somewhat jealous.

See this month is January and I know something about myself in January.  I am sad.  I will be sad probably for another month.  I am always sad this time of year.  My spirit ebbs and I desperately want the energy that comes with spring and renewal.  I will plow through this time painting and doing my best to comment and to write, but life is lived as a walk through molasses.

So let us go back to May 2012, to light and life and fresh flowers.  On May 7-9th I had the honor of attending the ICSI Institute of Clinical Systems ImprovementColloquium in Minneapolis, MinnesotaGary Oftedahl, chief knowledge officer of ICSI, invited me.  He joined the gallery prior to the event and I brought his jacket with me.  His jacket is entitled “The Two Paths.”  I made the two paths function both as roads and as hands in supplication.  On the left hand side, patients and doctors are working as a team.  On the right doctors are at a distance and often on a pedestal.  But there is hope.  Some doctors from both sides are reaching out to each other in open communication.  Gary liked it and told me I was free to paint in any session I wished.

Gary and his Jacket

As walked down the hall with my supplies I ran into Professor Brian Isetts.  I had met Brian at the Partnership for Patients kick-off in the summer of 2011, as he was a CMS Health Policy Fellow.  He was so pleased to see me and asked if I would paint the session he was moderating.  It was a wonderful presentation on medical reconciliation and patient communication.  I painted the painting “Reconciliationship.” 

The patients

This painting tells the story of when Brian met Edward and Sharon Jungbauer.   Edward was a two-time kidney transplant recipient, has had two hip replacements, diabetes, hypertension and several other conditions.  When Brian and his students met Edward he was on so many types of medication it was hard to understand what Edward was taking.  Brian and his student team helped consolidate the list and make it much more manageable. So in the painting Edward stands on the brink of a cliff.  His pills are dropping into the hands of the students as Brian the scholar orchestrates their distribution.

the pharmacy students

Whilst this is going on, Sharon is trying to help her sister.  Her sister has been sent home with poor instructions for care and is in the process of overmedication.  Fortunately Sharon realizes something is wrong and gets help.  Brian loved the painting and it currently hangs in his office in Minnesota.

Todd Park Via Skype

On May 8th I began the second painting, “ The Lone Nut.”  I began this painting in the main assembly hall as we tried vainly to follow Chief Technology Officer of the United States Todd Park present a keynote speech using Skype. (He was supposed to be there in person but the Office of Business and Management had recently directed a 30% reduction in the federal travel budget.)  It was painful and somewhat ironic to watch.  The audio did not sync and it was very hard to understand his presentation.  The audience made up of mostly of residents of the great state of Minnesota sat stoically through it all with only a few murmurs of complaint.   During this I began painting the stylized pencil logo of the conference.

Soon we went into sessions and I split my time between tracks 3) Patient Engagement/Consumer Experience and 4) Integrating Behavioral Health and Primary Care.  I was the only patient in the room in quite a few sessions and even though I was painting frantically, I asked a question in virtually every Q&A.  I was getting rather angry as the day wore on. 


I messaged Gail Zahtz who lived in the area and asked her to drop everything and please come to the event as I could not paint, tweet and ask questions all at the same time. 

Within an hour, she came to the conference.

Gail in her Jacket

I painted her Walking Gallery jacket and was going to give it to her as soon as she arrived.  Her jacket is entitled, “The Big Girl.”  Within the painting I reference the nursery rhyme, ”There was a little girl, who had a little curl, right in the middle of her forehead. When she was good, she was very good indeed, but when she was bad she was horrid.” The painting describes a scene where her teen “bi-polar” daughter hit Gail causing an injury to her face.  Gail is one of the few members of the gallery to join with a behavioral health story.  When Gail saw her jacket she cried and we hugged for the first time. 

THe big girl

Then we got to work.  Gail and I tagged-teamed the Q&A sessions as I continued to paint “The Lone Nut.”

The Lone Nut

The lone nut in my painting became a native Oklahoma pecan with its shell cracked.  The face of a woman of color peers out of the shell casing.  Her dreadlocks are roots and her eyes seem half open.  She is the diverse and disadvantaged population I would hear so much about in the sessions that followed.  She was the color in that sea of white faces.

ICSI

Without her inclusion there is no growth or change.  She is the seed for the care of tomorrow.  

Reaching out Above her and beneath the ICSI tree a few patients stand.  To the right a mother holds her child up to the tree.  He reaches out to grab a hash tag apple.  How can he learn the message of better health if it is not shared through open media?  Aces and Pam

To her left two men stand arm in arm.   One of the presentations focused on the use of the PAM- Patient Activation Measure.  As I recently studied the ACES- Adverse Childhood Experience Study, I enquired as to whether they were using both measures to help patients.  They said they were not.  I hope they reconsider, as I do not think we truly appreciate the patient’s now without understanding their past.

Advance Directives

To the far left of the painting a child and a patient who is suffering from cancer stand beside a tombstone.  The stone is etched with the phrase Honoring Choices.  This is an amazing campaign in Minnesota.   Honoring Choices is a documentary series.  PBS teamed with the local hospitals to create it and due in part to that work, Gunderson Lutheran Hospital has one of highest rates of completed advance directives in the nation. 


I presented a speech as well.  This presentation was called “Long Stories” and was based heavily on my comments on Meaningful Use Stage 2.  May was a hard month in patient advocacy. We were getting a lot of push back from entrenched interests that patient data access must be delayed.  My speech was rather fiery and passionate.  Which might have been a mistake for a conservative crowd in Minnesota.  As they stoically listened to my passionate pleas, my tempo and pace increased in an attempt to engage.  Having seen the after presentation comments, I know I did connect with a few people but for the most part was considered “over-emotional.”

The building BlocksOn May 9th I painted the final painting while Gail helped by tweeting.  Tom Bodenheimer, MD, MPH, FACP, from the University of California San Francisco (UCSF) did a presentation on the building blocks of care.  I based the next painting on a slide from his deck. 

 I looked at the building blocks and noticed the patient was left out.  He even remarked upon it in his speech and mentioned a future deck would need to include it.  I painted “The Care Team.”





Here the patient holds his block within his hands.  Around him are providers.  To his right a nurse embraces him.  She is a patient too.  For if you look closely at her blouse you will see all the happy faces turn to sadness, though the overall color of yellow masks it well.

The Care Team


Our Winner!Soon after finishing the painting, I presented before the crowd explaining the paintings of the last two days and even gave a humorous interpretation of the content of Todd’s Speech.  I tried to convey his amazing energy and passion, but I think I only succeeded at frightening a few people.  At the end of my presentation, we auctioned off the painting “The Care Team.” Daniel Trajano, MD Senior Director of Quality and Care Innovation at Park Nicollet Health Services won the painting.


Soon I thanked Gary for the honor of presenting.  Then I hugged Gail goodbye.  I left her embrace a little braver, a little more willing to speak of the sadness that assails us all.   

Monday, January 7, 2013

Spinning the Message


Imagine a society where your device is never far from your hand.  No matter how important you are or how low, you never go out socially without your technology.   The line between work and personal life  is hopelessly blurred. You cannot even take your kids to the park without pulling out your device and following the most recent thread.  Does this sound like our wired society in 2013?

Well, I am actually describing the world of the average woman in the Middle Ages.  Back then every woman, regardless of age or rank, was expected to fill their day with meaningful work.  So each woman would carry their spindle and distaff  (also called a rock) with them to social occasions.  Sometimes they would even gather for this purpose and it was called “a rocking” I guess the modern equivalent of that would be a “tweet-up.” It was a constant frenzy of thread creation. 

But there were times that it was considered appropriate to put down the spindle and focus on friends, family and spiritual well being.  People would “unplug” (Or would that be unlace?) during the 12 days of Christmas. 

I don’t know about you, but I see a pronounced absence of social media voices during the holidays.  Other than the occasional status update or twitter competition most folks are MIA from December 25 to January 6th.  Perhaps that is exactly the way it should be.  Perhaps the holidays are time focus on family and friends and spin stories rather than messages in the media.
Regina Holliday

But today is January 7, Distaff Day.  Today we pick up our devices once more and we will spin the threads that will make this year.  Those threads will form the weft and warp of healthcare policy. 

2013 will be an amazing year in healthcare and patients must be in the forefront of creating that message.  I look forward to following your threads.









                                                      Photo courtesy of Ted Eytan

Thursday, January 3, 2013

#HIball


On December 20th I walked upon the streets of New York.

I had just checked in to my hotel room. It was small, just enough space for a bed. I changed into my Walking Gallery jacket and left for the gala. Alex Fair and folks from the NY chapter of Health 2.0 were going to sell art in the hope of help raising money for charity.

As I walked down the street, darkness fell.  Vast piles of trash bags lined the avenue. My footsteps echoed on the wet pavement people were rushing home from work and school. A big sister walked with her little sister. Then a caregiver guided a child with autism past a looming bin and passerby. I looked for the club where we were going to host the gala.

Columbus 72 was a small club sandwiched between many buildings. I went down the steep stairway into the basement of the bar.  For a night it was to become a winter wonderland. Paper snowflakes and lights filled the air and structural poles were beribboned like candy canes. Across the room, I saw Alex Fair in his winter themed red and white sweater. He greeted me with a smile and a hug.

The club was just finishing up a start up health incubator. People filled the room as I pulled out two paintings that I bought as additions to the auction.  The room was filled with the large pieces from the UN non-communicable disease summit of September 2011.  The works of multiple artists were on display and we were tweeting under the hastag #HIball.

I also brought The Walking Gallery jacket for Esther Dyson.  Esther soon showed up and I smiled as gave her the jacket. Then Brian Sivak CTO from HHS arrived.  Esther was our moderator as we talked about the future of healthcare.

I was surprised when I began to speak how a few members of the crowd were willing to be quiet. Even with the microphone it was quite challenging to be heard as the crowd drank, ate and conversed over our words. Esther and I asked people to please be quiet so others attendees could hear. Esther did a great job explaining what was going on in cutting edge health.  Bryan focused on the future of current measures at HHS.  As we wrapped the conversation, I asked the crowd if anyone would be willing to save a life.  In the few seconds of quiet after the question a few hands shot up.  I followed the question up by explaining an individual who would be an organ donor would need a care partner in New York.  If he could get a care partner he would be able to save another’s life.  I was so happy to see several people come forward and express their willingness to help.  I happy to report he now has a care partner.


Soon the art Auction began.  John M. Luke Jr. from Storage Wars New York was the auctioneer. He and I exchange some comments. I explained that I had spent my youth working in flea markets and was quite comfortable with the work of helping an auctioneer.  We worked side-by-side, I explaining the art as he began the auction process. The room was full of individuals working for start-ups, grad students and people working in health tech space. There were not a lot of high dollar folks in the crowd, so a great deal of the art was sold at affordable prices. My only concern was the loudness of the conversations in the room. I didn't think most people could hear what we had to say. I did ask them many times to be quiet and listen.  I found it so funny that adults were having trouble learning the lessons of a preschooler. We did manage to sell the majority of the art which was great in itself as the art had been in a storage locker in New York for the past year.

I also was honored to meet Walking Gallery member Wen Dombrowsky's husband whom I had heard so many wonderful things about. I took a picture of them together. I met some lovely people in New York who are working on healthcare.
 
I thank Alex Fair from Medstartr so much for us all he did to get the art out of storage, auctioned and delivered. This precious art could've been thrown away or destroyed, but was saved because of this caring and loving man.

As the evening festivities wrapped up, I left the club and went back into the New York night. I went back to my small hotel room and slept. In the morning the weather was poor. In the pouring rain and winds, I tried to hail a cab but was unsuccessful.  I went back into the Comfort Inn hotel where I was staying. The lovely front desk clerk named Penny called car service after call service. No one was taking fares.  Finally she called a driver she knew and he said he could take me to Penn Station.  I caught my train and got back to DC in time for my younger son's Christmas party at school.  I was so glad that the art gala saved some art from destruction and so glad I was able to make new friends and visit old ones.